Privacy Policy

Jesus Counseling, LLC ("we," "us," or "our") is committed to protecting the privacy of visitors to this website and of the individuals we serve. This Privacy Policy explains what information we collect, how we use it, and the safeguards we maintain.
 

1. Information We Collect

Contact Form. When you submit an inquiry through our contact form, we collect your name, email address, telephone number, and the contents of your message. Please do not include sensitive health information in the contact form or in standard email, as these methods are not secure channels for protected health information.
 

Scheduling and Intake. Appointment scheduling and intake documentation are handled through a secure third-party platform (Headway and Carepatron). Information you submit through that platform, including health history and insurance details, is collected and stored there.
 

Website Analytics. We use Google Analytics to collect aggregate information about website usage, such as pages visited, general geographic location, and device type. Google Analytics uses cookies to gather this data. You may disable cookies through your browser settings or opt out using Google's tool at tools.google.com/dlpage/gaoptout.
 

2. How We Use Information

We use the information we collect to:

• Respond to inquiries and schedule appointments

• Provide clinical services

• Maintain and improve the functionality of this website

We do not sell personal information, and we do not use it for third-party advertising.
 

3. Disclosure of Information

We use third-party service providers, including Carepatron, Headway, and Alma, to support scheduling, telehealth, and insurance billing. These providers receive only the information necessary to perform their services and are obligated to safeguard it.

Otherwise, we disclose information only with your written authorization or where permitted or required by law, such as in cases involving imminent risk of harm, suspected abuse or neglect, or a valid court order. These limits are reviewed with each client at the start of treatment.

4. Telehealth Services

Telehealth sessions are conducted through secure, HIPAA-compliant platforms. Clients are encouraged to participate from a private location, using a password-protected device and a secure internet connection. 

5. Protected Health Information

Clinical information shared in the course of treatment is protected under the Health Insurance Portability and Accountability Act (HIPAA) and applicable Texas law, including the Texas Medical Records Privacy Act. Clients receive a Notice of Privacy Practices describing their rights to access, amend, and request restrictions on their records.

6. Data Security

We maintain reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Emergencies

This website and its contact form are not monitored continuously. If you are experiencing a mental health emergency, call or text 988 (Suicide and Crisis Lifeline) or call 911.

8. Children's Privacy

This website is not directed to children under the age of 13, and we do not knowingly collect personal information from them.

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date.

10. Contact Us

Questions about this policy may be directed to jesuscounseling@gmail.com.